Frequently Asked Questions

General

Thanks to the four purrcise weight sensors with 0.03 oz (1g) accuracy, the AutoEgg performs automatic self-cleaning 5 mins after detecting the presence of 0.17+ oz (5+ g) of your cat's waste.


Main Features

• Automatic Self-Cleaning: 5 mins after detecting the presence of 5+ g (0.17 oz) of waste; Plus, self-clean every day at 3 & 9 a.m., and 3 & 9 p.m. in auto mode.
• Health Log: Records a log of date, time, duration, weight, and waste data after every use.

• Cat-Stuck Prevention: Keep your cats safe with sensors to detect any sudden change in weight and pause the clean process.
• Odor-Seal: Traps litter in the waste bin to minimize odors and keep your litter box clean.
• Ultra-Silent: You can chill out and sleep without worry of disruptions.

No. All of your cat's health data is stored locally on the AutoEgg. The Health Log maintains up to 25 entries, automatically replacing them as your cat uses the AutoEgg.

Included in the AutoEgg box: 

• x1 ChillX AutoEgg Base 
• x1 ChillX AutoEgg Top Cover
• x1 Motor Base 
• x1 Cleaning Rake
• x1 Waste Bin
• x1 Waste Bin Cover
• x1 Litter Tray
• x1 Tracking Pad
• x1 Litter Scooper
• x1 Waste Drawer Liner Roll
• x2 Screen Cleaning Tool
• x1 10W USB Wall Charger with Type-C Cable

No. The AutoEgg only requires the most common fast-and-hard clumping clay cat litter with small particles. 

DO NOT use silica gel crystals, recycled paper, tofu, pine, corn, or wheat litter. Some of our favorites are Tidy Cats Instant Action (for better clumping) and 24/7 Performance Litter (for better odor control). 

*There's no universally "perfect litter" because of varying cat needs and behaviors.

Nope! Regular grocery or trash bags will fit. We also offer perfect-sized 100% biodegradable/compostable liners!

The AutoEgg is a sleek and compact size of 30L x 19W x 17H in. (77L x 48W x 44H cm) and weighs 11lbs (5 kg).

Yes! We proudly partner with the industry leader Affirm to provide you with a plan starting as low as $36 per month. You may also qualify for an interest-free three-month plan.

If you or your cats are not satisfied for any reason with your new AutoEgg, return it postmarked within 30 days from the delivery date for a full refund of the purchase price, excluding customer paid shipping.

You must obtain an RMA (Return Merchandise Authorization) number. We do not accept responsibility for return shipments without an RMA number. To request one, contact us via email at support@chillx.co. (Responses usually come in 1-2 business days.)

We prefer the units returned in their original packaging. Our box is designed to cradle the unit to prevent any damage during shipping. Without the original box, we can't guarantee that more damage to the ChillX AutoEgg won't occur during shipping and handling.

We are able to negotiate on the customer's behalf to offer a $60 Return Shipping label (only applies to the lower 48 states of US) when using our original box.

Without the original packaging, the customer is responsible for the shipping costs which will typically range from $70 - $120, depending on where you live and which shipping service you choose. If you are providing your own shipping and packaging, please make sure to provide us the tracking number by emailing support@chillx.co .

Should a customer attach our original shipping label to a return packed outside of the original box, they forfeit the $60 label cost and agree that the shipping costs will be removed from their refund.

Once the unit is received, it will be inspected for damage, cleanliness and functionality, with notations added to the order file. If the AutoEgg is missing parts or accessories, or damage is caused by improper shipping methods, the costs for these items will be deducted from your final refund. 15% of the original purchase price will be deducted as a cleaning fee the unit is not thoroughly cleaned.

*Reconditioned AutoEggs do not come with the 30 Day Money Back Guarantee, but are covered under the same 12 Month Warranty as new units.

Purrfect Fit

With the low step and an arching-opening hood, the box-shaped AutoEgg is the best litter box for your cats to investigate with natural curiosity.

Change can be tough for our feline friends. Luckily we've got some tips and tricks to help!

  • Same place! We recommend placing the AutoEgg in the same location as the old litter box to help build a familiar bathroom space for your cat.
  • Familiar scents! Try adding a few cups of litter from the old litter box. The scent of their old litter will help your cat adjust to their new device in no time.
  • Try treats! Placing a treat or catnip near or inside the AutoEgg can help your cat to build trust with their new litter box. Consistency is key, so we recommend trying this method a few times over to fully acclimate your cat.
  • Lose the hood! Some of our furry friends can be a bit anxious when it first comes to using the AutoEgg. Try to create a more inviting space by removing the lid to the litter box. To make sure your AutoEgg is still properly balanced please remove the tracking pad as well.

Size and weight often have very little to do with whether a cat will adopt the AutoEgg or not. The max load limit of the AutoEgg with litter and cat combined is 44 lb. (20 kg). As long as your cat can enter the AutoEgg, we do not have a weight limit for your cat However, to maximize comfort we recommend the AutoEgg for cats under 15.4 lb. (7 kg).

If you find your cat is too big, you may use it without the lid. It's still functional. But please take off the tracking pad as well to maintain the balance of the unit.

Yes! Kittens or cats should weigh at least 4.4 lb. (2 kg) to activate the self-cleaning feature after each visit automatically.

For Kittens under 4.4.lb you'll need to initiate the automatic self-cleaning after your initial set up. To do so place one object in the AutoEgg weighing 4.4 lb or more and then place our litter scoop in there as well. After 15 seconds remove the object weighing 4.4 lb, and voilà! Automatic self-cleaning will now perform as scheduled at 3 & 9 am/pm every day.

For a helpful walk through on how to set up automatic self-cleaning check out of our video here!

We recommend one indoor cat per AutoEgg. It could work for up to two cats per unit, but you will need to clean the waste bin more frequently.

No. With the purrcise weight sensors and Cat-Stuck Prevention function, the cleaning rake will not move while your cat is inside.
If the AutoEgg detects any sudden change in weight exceeding 0.5 kg (1.1 lb.), the Cat-Stuck Prevention function will be enabled, and the self-cleaning cycle will pause immediately. The AutoEgg will wait for 5 minutes before resuming.

Getting Started

Package Includes

  • x1 ChillX AutoEgg Base 
  • x1 ChillX AutoEgg Top Cover
  • x1 Motor Base 
  • x1 Cleaning Rake
  • x1 Waste Bin
  • x1 Waste Bin Cover
  • x1 Litter Tray
  • x1 Tracking Pad
  • x1 Litter Scooper
  • x1 Waste Drawer Liner Roll
  • x2 Screen Cleaning Tool
  • x1 10W USB Wall Charger with Type-C Cable 

Follow along with this handy video! 

  1. Remove Foam Spacers
    Remove the anti-shock foam spacers from the AutoEgg base, rails, and rake/motor housing.
  2. Ensure Sturdy Placement
    Find a firm and level floor surface for the AutoEgg near an electrical outlet. Avoid soft carpeted surfaces—the automatic self-cleaning function fully relies on four gravity sensors on the bottom of AutoEgg. If you have to put the AutoEgg on carpet, please place a hard mat underneath the unit.
  3. Plug the USB Type-C Cable into the Base
    Plug the USB Type-C cable into the socket on the bottom of the AutoEgg base. DO NOT plug the AC/DC adapter into a wall outlet yet.
  4. Add Litter
    Add clumping litter into the litter tray, please fill the litter in the middle of "Min" & "Max" line for better tracking control and litter saving. Never overfill the "Max" line.

DO USE fast-and-hard clumping clay cat litter with small particles.

DO NOT USE silica gel crystals, recycled paper, tofu, pine, corn, or wheat litter.

There's no universal "perfect litter" because to varying cat needs and behaviors. We recommend highly-accessible Tidy Cats Instant Action (for better clumping) or 24/7 Performance Clumping Litter (for better odor control).

  1. Install the Liner
    Put the litter drawer liner on the waste bin.
  2. Attach the Top Cover (Video tips to put it on)
    1. When attaching the lid, you want to first make sure the end of your new AutoEgg is lined up using the useful pegs. 
    2. Next, slowly run your hands along the side, making sure to line the lid up. Then, gently press it inwards as you move your hands toward the opening of your new AutoEgg. 
    3. Your new AutoEgg lid should now be attached! ​
  3. Power the AutoEgg On
    Plug the AC/DC adapter into a wall outlet. 

Upon plugging in the unit, the screen will read "Self Test" and the rake will return to the starting position. This is a normal operation for the AutoEgg, and will occur every time it is unplugged and re-plugged, to make sure the unit is operational.

Warning: Whenever you add litter or move your AutoEgg, please unplug the power plug for five seconds and then plug it back in to re-activate the automatic self-cleaning function.

Automatic Clean Cycle
The automatic self-cleaning cycle works for cats weighing from 4.4 lb. (2 kg) to 15.4 lb (7 kg). We recommend the use of one AutoEgg unit per cat. The AutoEgg cannot support more than two cats per unit.

The AutoEgg has four high-precision gravity sensors on the bottom. The gravity sensors support a weight of up to 44 lb. (20 kg) with an accuracy of  0.03 oz (1 g).

DO NOT place the AutoEgg near air vents or high-power appliances.

When moving the AutoEgg, move it gently. DO NOT drag the AutoEgg on the ground.

The AutoEgg is a smart device that will not perform self-cleaning if your furry friend only steps inside but does not use the bathroom. The device will automatically clean after 5 minutes after detecting the presence of 5g of waste.

In Automatic mode, the AutoEgg will self-clean every day at 3:00 a.m., 9:00 a.m., 3:00 p.m., and 9:00 p.m. Don't worry about noise- ChillX prides itself on offering the quietest clean possible with the AutoEgg. Each clean cycle runs for about ten minutes total.


Cat-Stuck Prevention
In Automatic mode, if the AutoEgg detects sudden weight change greater than 1.1 lb. (0.5 kg), the Cat-Stuck Prevention function will be enabled, and the self-cleaning will pause immediately.

If the sudden weight disappears

  • Within five seconds, the AutoEgg will immediately resume self-cleaning.
  • Any more than five seconds, the AutoEgg will wait for five minutes before resuming. 

Follow along with this handy video!

Setting

  • Time: Set time (the automatic clean cycle runs four times per day at 3:00 a.m., 9:00 a.m., 3:00 p.m., and 9:00 p.m.)
  • Mode: Switch between Automatic and Manual mode.
  • Sensor: Restart and check the gravity sensors if they perform abnormally.
  • Language: Select your preferred language.

Rake
Press the Reposition button to reset the position of the cleaning rake.

  • Press once to move the rake to one end and press again to move it to the other end.
  • When the rake’s moving, press once to pause the movement and press again to resume the movement.

Log
The AutoEgg records a log of date, time, duration, weight, and waste data for the last seven days.

If your cat’s waste is less than 0.18 oz (5 g), then the data line will be displayed in red to show the abnormal situation.

If red data appears frequently, please consider consulting your veterinarian regarding the health of your cat. These issues may be indicative of urinary tract concerns or bodily discomfort. 

Meow-tenance

It depends on the number, size, breed, and gender of your cats. For a single average-sized cat, you will need to empty it every 3 to 5 days.

You should add litter when emptying the waste bin. For better tracking control and litter savings, add litter to the middle of the “Min” and “Max” line. Never fill the AutoEgg past the “Max” line. This can potentially damage the unit, as well as make the cat more prone to kicking litter out of the AutoEgg.

It depends on your cat’s behavior and your personal preference. We recommend deep cleaning every 2 to 6 weeks. Click here for a video guide to quickly disassemble for deep cleaning.

Paw-ssible Troubleshooting

Follow along with this short video tutorial: 

The AutoEgg uses a capacitative sensor as a part of the screen. This means that the screen responds to touch rather than magnetic fields or film overlays, like other touch screens. It's always best to utilize a "long press" style touch when interacting with our touchscreen menus.

If the screen is not responding to a longer press, there may be some litter stuck in the display panel. Use a needle, thin strip of plastic, or a thin toothpick to remove the litter from the perimeter of the screen. Then, gently press down on all four corners of the screen at the same time until the touchscreen functionality returns.

There are a few reasons, follow these steps to troubleshoot:

• Check your cat’s weight. The automatic cleaning after each waste deposited only works for cats above 2 kg (4.4 lb.). *If you have a kitten that weighs less than 4.4 lbs, power on your AutoEgg, then place any object above 4.4 lbs for 15 seconds to activate the four-time automatic cleaning throughout the day.
• Make sure the AutoEgg is placed on a hard and flat surface, is not touching a wall or other objects, and is a safe distance from air vents or high-power appliances.
Unplug and re-plug the power cord to reset the weight sensors whenever after you touch the AutoEgg (add litter, move the AutoEgg, or enclose the hood, etc).
• Check the two metal clickers inside the touchscreen side rail to make sure they are clickable. Unsure where they are? Check out this short video.
• Check that the cleaning mode is set to “Automatic” and not “Manual” in the settings menu.
• Press the “Sensor” button in the settings menu to reset the weight sensors.

Follow along with this short video tutorial:

• Make sure to set the AutoEgg setting to "Auto Mode" using the touchscreen.
• Prepare two items: one to simulate a cat weighing 4.4 lb (2 kg) or more, and one to simulate waste (you can use the scooper).
• Unplug and re-plug the power cord to restart the AutoEgg.

• Place both items inside with the heavier first and the lighter second.
• Wait 15 seconds, and then remove the cat weight.
• Wait an additional 10 to 15 seconds. The touchscreen should display the weight log.
• Wait 5 minutes, and the automatic cleaning should run all on its own!

No. That is a normal, usually unobtrusive light that indicates that the AutoEgg is receiving power to its internal components. We've included this as a way to check for power in the event the touch screen is not functioning properly.

We test and record data  between 1-3 times in the factory or at the warehouse for quality assurance purposes.

Reconditioned Units do not have their Health Logs cleared, and will automatically clear as new entries are added to the unit.

Check to see if the AutoEgg is on a level, hard surface. Please do not place the AutoEgg on carpets or uneven surfaces.


Place an object that weighs 4.4 lb. (2 kg) or more onto the AutoEgg base. Then, unplug and re-plug the power cord. 

To ensure safety, the AutoEgg comes with the Cat-Stuck-Prevention function. If your cat enters before the cleaning rake moves back to the starting position, it will stop instantly and resume in five minutes.

Your cat may enter the AutoEgg and use the bathroom behind the rake during this period.

Most likely, the cleaning rake was misaligned during shipping or due to an external force. Realign it by following this one-minute video guide.

• Take Off the Top Cover
• Press “Reset” to Move the Rake to the End of the AutoEgg
• Rotate and Remove the Waste Bin
• Remove the Litter Residue on the Rake with the Litter Scooper
• Remove the Rake from the Base • Remove the tracking and Litter Tray
• Wash the Removable Parts 
• Dry Removable Parts Completely

To reassemble the AutoEgg, follow along with another handy video: 
• Insert the litter tray with the straight edge facing towards the waste bin.
• Reattach the rake to the motor housing. (Learn more with this video.)
• Snap in the waste bin cover above the waste bin.
• Replace the tracking pad. 

Shipping

We offer free shipping to lower 48 states in the US, except Hawaii and Alaska.

We also ship to Canada for a flat fee of $65. We currently do not ship to other countries, but we are in the process of developing a worldwide distribution initiative. To get the latest updates, please subscribe our email in the footer of www.chillx.co

For new AutoEggs ordered by 5 p.m. EST on weekdays we ship out that same day. 

Orders of reconditioned AutoEgg units and accessories are shipped out within 1-3 days from our L.A. warehouse. 

* To ensure our same-day shipping speeds, we're afraid that new AutoEgg orders are not eligible for cancellations, as they are automatically processed within seconds.

* Backordered units are subject to shipping delays.

Returns

We warrant the Original Retail Purchaser and no other purchaser or subsequent owner of the product. The warranty covers normal and proper residential use and defects in material or workmanship for one year from the purchase date.

We're happy to provide responsive and informative customer service to AutoEgg users.

Most issues can be resolved using replacement parts we can send you at no cost. If a repair is required, we can provide a free repair or a free replacement unit.

Please note that the customer is responsible for the return shipping in this event.

If you or your cats are not satisfied for any reason with your new AutoEgg, return it postmarked within 30 days from the delivery date for a full refund of the purchase price, excluding shipping.

You must obtain an RMA (Return Merchandise Authorization) number. We do not accept responsibility for return shipments without an RMA number. To request one, contact us via email at support@chillx.co. (Responses usually come in 1-2 business days.)

We prefer the units returned in their original packaging. Our box is designed to cradle the unit to prevent any damage during shipping. Without the original box, we can't guarantee that more damage to the ChillX AutoEgg won't occur during shipping and handling.

We are able to negotiate on the customer's behalf to offer a $60 Return Shipping label (only applies to the lower 48 states of US) when using our original box.

Without the original packaging, the customer is responsible for the shipping costs which will typically range from $70 - $120, depending on where you live and what shipping service you choose. If you are providing your own shipping and packaging, please make sure to provide us the tracking number by emailing support@chillx.co .

Should a customer attach our original shipping label to a return packed outside of the original box, they forfeit the $60 label cost and agree that the shipping costs removed from their refund.

Once the unit is received, it will be inspected for damage and functionality, with notations added to the order file. If the AutoEgg is missing parts or accessories, or damage is caused by improper shipping methods, these items base cost will be deducted from your final refund. 15% of the original purchase price will be deducted as a cleaning fee if it's not thoroughly cleaned.


*PLEASE NOTE:
Reconditioned Units are not eligible for the 30 Day Return Policy, though they do qualify for our 12 Month Warranty.


Due to limited staffing during COVID-19, our inspection process will take roughly 5-10 business days to complete once the unit is received. We have limited the number of staff in our returns office to keep our employees safe during this time.


Keep in mind that it may take your payment provider 10 business days or longer to deposit the money into your account.

At this time, we do not ship outside of the U.S. or Canada. If you use a forwarder service to have your unit shipped outside of the U.S. or Canada you will effectively void your return and warranty for any purchase through ChillX.co

If you or your cats are not satisfied for any reason with your new AutoEgg, return it postmarked within 30 days from the delivery date for a full refund of the purchase price, excluding customer paid shipping.

The 30 Day Money Back Guarantee covers a trial of the product for up to 30 calendar days after delivery date. We do not calculate in the shipping time to the customer during this period.


*Reconditioned AutoEggs do not come with the 30 Day Money Back Guarantee, but are covered under the same 12 Month Warranty as new units.

Have a question not covered by the FAQ? Contact us at support@chillx.co (Many support questions will reference this document.)

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