We offer free shipping across the U.S. with the exception of Hawaii and Alaska.
For shipments to Canada, Hawaii, and Alaska we use FedEx Ground.
At this time, we do not ship outside of the U.S. or Canada. If you use a forwarder service to have your unit shipped outside of the U.S. or Canada you will effectively void your return and warranty.
New AutoEggs ordered by 4 pm EST on weekdays will be shipped out that very same day! (Backorders excluded)
Reconditioned AutoEggs and accessories are shipped out within 1-3 days from our L.A. based warehouse. (Limited quantity may affect shipping and handling speeds)
* To ensure same-day shipment speeds, orders for new AutoEgg units cannot be cancelled once placed.
SHIPPING DELIVERY SPEED
All orders are shipped via FedEx from one of our three warehouse locations across the U.S. Regular orders (including U.S. and Canada) will be delivered within 3 to 7 days. Expedited orders will be delivered within 1 to 3 days. (Backorders Excluded)
If I'm not satisfied, how do I get a refund?
If you or your cat are not completely satisfied with your ChillX AutoEgg you can return it to us within 30-days for a full refund.
Please note that the reconditioned unit is not eligible for a refund, but we stand behind our reconditioned products with the same 12-month warranty as our new products.
* You are responsible for return shipping costs to our processing address in Los Angeles. Please contact us if you need a return shipping label, we can provide a FedEx return label for a $60 deduction from your refund (only applies to the lower 48 states of the U.S.).
What is the return or replacement process for the 30-Day Money Back Guarantee? Do I need an RMA number?
To avoid damage during shipping, you must clean and pack the AutoEgg and all AutoEgg accessories in the original carton and packaging materials to extend our products’ lifespan.
If the AutoEgg is missing parts or accessories, the costs for these items will be deducted from your final refund. 15% of the original purchase price will be deducted as a cleaning fee if the unit not thoroughly cleaned.
You MUST obtain an RMA (Return Merchandise Authorization) number. We do not accept responsibility for return shipments without an RMA number. To request one, contact us via email at firstname.lastname@example.org.
I've thrown away the original packaging! Does that mean I can't return the ChillX AutoEgg?
You can definitely still return your unit! However, our box is designed to cradle the unit to prevent any damage during shipping. Without the original box, we can't guarantee that more damage to the ChillX AutoEgg won't occur during shipping and handling.
We are able to negotiate on the customer's behalf to offer a $60 Return Shipping label (only applies to the lower 48 states of U.S.) when using our original box. Without the original packaging, the customer is responsible for the shipping costs which will typically range from $70 - $120, depending on where you live and which shipping service you choose.
If you are providing your own shipping and packaging, please make sure to provide us the tracking number by emailing email@example.com.
How long will it take for my refund to be processed?
We will process your refund (to the original method of payment) within 5 to 7 days of receipt of your returned unit. Keep in mind that it may take your payment provider 10 business days or longer to deposit the money into your account.
What is covered under your 12-month warranty?
We warrant the original purchaser and no other purchaser or subsequent owner of the product. The warranty covers normal and proper residential use and defects in material or workmanship for one year from the purchase date.
We continuously offer responsive and informative customer service. Most issues will be resolved with free replacement parts. If a repair is required, we will provide a free repair or a free replacement unit.
What should I do if the AutoEgg needs service after the 12-month warranty?
The AutoEgg’s designed lifespan is three years. We will continue to provide free responsive and informative customer service beyond your warranty to help your troubleshoot and replace parts as needed.
If you need replacement parts, you can purchase from us for a transparent and fair price.