Shipping & Returns

SHIPPING

We offer free shipping across the U.S. with the exception of Hawaii and Alaska.

For shipments to Canada, Hawaii, and Alaska we use FedEx Ground.

At this time, we do not ship outside of the U.S. or Canada. If you use a forwarder service to have your unit shipped outside of the U.S. or Canada you will effectively void your return and warranty. 

HANDLING SPEED

New AutoEggs ordered by 4 pm EST on weekdays will be shipped out that very same day! (Backorders excluded)

* All orders will ship the same day however due to recent FedEx's limited staff orders may not be processed and updated on FedEx's website for 1-4 business days.

Reconditioned AutoEggs and accessories are shipped out within 1-3 days from our L.A. based warehouse. (Limited quantity may affect shipping and handling speeds)

* To ensure same-day shipment speeds, orders for new AutoEgg units cannot be cancelled once placed.

SHIPPING DELIVERY SPEED

All orders are shipped via FedEx from one of our three warehouse locations across the U.S. Regular orders (including U.S. and Canada) will be delivered within 3 to 7 days. Expedited orders will be delivered within 1 to 3 days. (Backorders Excluded) 

30-DAY MONEY-BACK

If I'm not satisfied, how do I get a refund?

If you or your cat are not completely satisfied with your ChillX AutoEgg you can return it to us within 30-days for a full refund.

Please note that the reconditioned unit is not eligible for a refund, but we stand behind our reconditioned products with the same 12-month warranty as our new products.

* You are responsible for return shipping costs to our processing address in Los Angeles.  

What is the return or replacement process for the 30-Day Money Back Guarantee? Do I need an RMA number?

To avoid damage during shipping, you must clean and pack the AutoEgg and all AutoEgg accessories in the original carton and packaging materials to extend our products’ lifespan.

If the AutoEgg is missing parts or accessories, the costs for these items will be deducted from your final refund. 15% of the original purchase price will be deducted as a cleaning fee if the unit not thoroughly cleaned.

You MUST obtain an RMA (Return Merchandise Authorization) number. We do not accept responsibility for return shipments without an RMA number. To request one, contact us via email at support@chillx.co.

I've thrown away the original packaging! Does that mean I can't return the ChillX AutoEgg? 

You can definitely still return your unit! However, our box is designed to cradle the unit to prevent any damage during shipping. Without the original box, we can't guarantee that more damage to the ChillX AutoEgg won't occur during shipping and handling.

How long will it take for my refund to be processed? 

We will process your refund (to the original method of payment) within 5 to 7 days of receipt of your returned unit. Keep in mind that it may take your payment provider 10 business days or longer to deposit the money into your account.

What is covered under your 12-month warranty?

We warrant the original purchaser and no other purchaser or subsequent owner of the product. The warranty covers normal and proper residential use and defects in material or workmanship for one year from the purchase date.

We continuously offer responsive and informative customer service. Most issues will be resolved with free replacement parts. If a repair is required, we will provide a free repair or a free replacement unit. Please note that for quality control and factory testing purposes we will replace units as needed with certified reconditioned units after 45 days from the date of purchase.

What should I do if the AutoEgg needs service after the 12-month warranty?

The AutoEgg’s designed lifespan is three years. We will continue to provide free responsive and informative customer service beyond your warranty to help your troubleshoot and replace parts as needed.

If you need replacement parts, you can purchase from us for a transparent and fair price.

 

★ Verified Reviews

Let verified customers speak for us

3012 reviews
60%
(1806)
19%
(571)
11%
(327)
5%
(157)
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(151)
Blessed

The low litter tracking is something that I am blessed to find with this litter box.

Easy cleaning

Auto Egg is so easy for me to clean. I'm 62 years old and I can wash it easily with no help.

Happy cats

Healthier & Happier Cats: No more viruses and germs to carry around, no more dirty tracks all over the house.

fast

It takes this litter box 30 seconds to assemble! Water washing all the important parts including the litter tray, waste drawer, cleaning rake, and the tracking pad is so easy

Egg Shape

The eggshell hood provides the privacy (awesome, another box to be in!) and chill for your cats. My cat Sammy loves it.

Size

You could easily place and relocate the AutoEgg anywhere in your home, thanks to its compact size.

Amazing Buy For The Price

The new Auto Egg is an amazing buy for a lessor price than their competitors. It looked and worked as great as the competition. The price was the main factor in buying this and everything came in perfectly. I tell all my friends about the AutoEgg all the time and the ones that bought it all love it.

Using it for awhile

We have been using this litter box for about a month. It’s great for a household with about two cats. My family has four so we had to change the trays more frequently. We loved not having to scoop every other night. If basically does the work for you. Very good quality and well made and easy to use.

Peace of Mind

The Auto Egg by ChillX provides weeks of fresh, clean litter whenever your cat needs it. With the the health counter it gives you a peace of mind by knowing how many times your cat uses the box each and every day. Less time spent maintaining your cat's litter box means you can enjoy more quality moments with your cat and live happy together.

Innovated Litter Box

Chill X Ultra Self-Cleaning Litter Box is an innovative, automatic litter box that stays fresh and clean without the hassle. Instead of scooping every day, the litter box does all the work for you which I down right love! Once my cat uses the litter box, the litter gets absorb along with the waste and moisture and which traps odors, while the automatic self cleaning unit sweeps through the box and pushes the waste out of sight. Clean-up is as easy as placing the lid on the disposable tray and throwing it away. The privacy hood gives my cat a secluded bathroom and reduces litter tracking, while the health counter tracks my cats health and weight.